Legal notice

Privacy Policy (GDPR)

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.dixystore.com (the “Site”).

1. DATA CONTROLLER

The data controller is:

Zaira Giulianelli
Via Torricelli 7, 60019 Senigallia (AN), Italy
VAT Number: 02812990428
Email: info@dixystore.com

2. PERSONAL DATA COLLECTED

When you visit the Site, we automatically collect certain information about your device, including your IP address, time zone, and cookies.

Additionally, when you make or attempt to make a purchase through the Site, we collect:

  • Identification data: First name, last name, tax code, or VAT number.

  • Contact data: Email address and phone number.

  • Shipping and billing data: Full address, city, postal code.

  • Payment data: Payment information is securely processed by payment providers such as PayPal and Shopify Payments. We do not store your card details.

3. PURPOSE OF DATA PROCESSING

Your data is used for the following purposes:

  • Order fulfillment: To process payments, organize shipping, and send invoices/order confirmations.

  • Communications: To respond to your requests submitted through the contact form or WhatsApp.

  • Marketing: If you subscribe to our newsletter (Mailchimp), we may send you updates, news, and promotional offers.

  • Image Authorization: If you send us photos of your pet through the dedicated form, the images and related data will be processed for publication on our website and social media channels, subject to your explicit consent.

4. SHARING YOUR PERSONAL DATA

We share your data only with trusted third parties necessary to operate the store:

  • Shopify: The platform hosting our e-commerce store.

  • Shipping couriers: For physical product delivery.

  • Service providers: Mailchimp (newsletter services) and Google Analytics (anonymous website statistics).

5. YOUR RIGHTS (GDPR)

If you are a resident of Europe, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted.

To exercise these rights, please contact us at: info@dixystore.com

6. DATA RETENTION

When you place an order through the Site, we will retain your order information for our records for legal and tax purposes unless and until you ask us to delete this information.