Privacy Policy (GDPR)

This Privacy Policy describes how your personal data is collected, used, and shared when you visit or make a purchase from www.dixystore.com (the "Site").

1. DATA CONTROLLER

The data controller is: Zaira Giulianelli Via Torricelli 7, 60019 Senigallia (AN), IT VAT Number: 02812990428 Email: info@dixystore.com

2. PERSONAL DATA COLLECTED

When you visit the Site, we automatically collect certain information about your device (IP address, time zone, cookies). Additionally, when you make or attempt to make a purchase, we collect:

  • Identification data: Name, surname, tax code or VAT number.

  • Contact details: Email address, phone number.

  • Shipping and billing data: Full address, city, postal code.

  • Payment data: Managed in an encrypted manner by payment providers (PayPal, Shopify Payments). We do not store your card details.

3. PURPOSE OF PROCESSING

Your data is used for:

  • Fulfilling orders: Processing payments, arranging shipping, and sending invoices/order confirmations.

  • Communications: Responding to your requests via the contact form or WhatsApp.

  • Marketing: If you subscribe to the newsletter (Mailchimp), to send you updates and promotions.

  • Image Authorization: If you send us photos of your pet via the appropriate form, the data and images will be processed for publication on our social channels/website, subject to your explicit authorization.

4. SHARING DATA WITH THIRD PARTIES

We only share your data with partners necessary to manage the store:

  • Shopify: The platform that hosts our e-commerce. Shopify Privacy.

  • Couriers: For physical delivery of products.

  • Service providers: Mailchimp (Newsletter) and Google Analytics (Anonymous Statistics).

5. YOUR RIGHTS (GDPR)

If you are a European resident, you have the right to access the personal data we hold about you and to ask that your personal data be corrected, updated, or deleted. To exercise these rights, please contact us at info@dixystore.com.

6. DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records for tax and legal purposes unless and until you ask us to delete this information.