Our products have been carefully selected to satisfy your pet’s needs 100%. Should you, however, not be satisfied with your purchase, the return, exchange and refund policy is as follows:
- retrun item(sI within 14 working days of receiving the package;
- all items must be returned in its original packaging, undamaged;
- all items must be unused, undamaged and in perfect conditions with tags.
What items cannot be returned or refunded?
Promotional items, free gifts and E-Card items; or any personalised item.
What are the charges for returns?
Delivery costs are charged to the customer.
When will I get my refund?
Once we receive your returned item and it is inspected, we will inform you by email of approval or rejection of refund;
If your return is approved, your refund will be processed and you will be accredited on the original payment method, within 10 working days.
Delivery
Items IN STOCK are shipped within 2-3 working days.
Since all our items are realised by hand, they can take up to 3 weeks to produce.
Delivery times:
Italy: 24/48 hours, and up to 72 hours in remote areas.
Europe and international: 5 -7 working days
Shipping fees:
- Italy: Free shipping fees
- Europe and International: Shipping fee varies according to geographical location and is calculated before checkout.
Please note that we have FIXED RATES. Check out the table on Shipping Fees
Customs and import duties:
Customs, duties and any additional costs required upon delivery are borne by the customer.
Return Address:
All items must be returned* to:
Dixy’s
Via Torricelli 7
60019 Senigallia (AN)
Italy
Contact
If you have any issues with returns, please contact us at [email protected] or DM on Instagram @dixypetstore or WhatsApp +39 333 3205021
In some countries we can arrange to have the item picked up by our courier! Please contact us for more info on this!
* returns must be in original packaging, undamaged, unused with all tags and in perfect condition.
